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ShoreTel does not ship the.net Framework as part of the software package.
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C.3.1 Preliminary Steps for Upgrading ShoreTel Communicator on 64-bit Platforms ShoreTel Communicator for Windows Framework version 3.5 or higher on 64-bit Windows server platforms. XenApp 6.0 only on Windows Server 2008, 64-bit, R2 (Isolation mode is not supported). 346Ä£ Appendix C: Installing Communicator on Citrix XenApp and Windows Servers Planning and Installation Guide C.3 Installing ShoreTel Communicator on Citrix XenApp or Windows Servers ShoreTel 13.3 supports ShoreTel Communicator on the following platforms: XenApp 5.0 on Windows Server 2008, 32-bit, SP2 (Isolation mode is not supported). C.2.1 Windows Server Restrictions The following ShoreTel Communicator for Windows features are not supported in the Windows Server environment: SoftPhone. NOTEIn Windows Server 2008 and Windows Server 2008 R2, Windows Terminal Services is known as Remote Terminal Services. C.2 Windows Server Support Considerations This section provides information about restrictions when installing ShoreTel Communicator for Windows in a Windows Server environment. NOTEPresenter for Java must be used because ShoreTel does not support Presenter for Windows (ShoreTel Conferencing). Docking in Seamless Mode (Docked Top, Docked Bottom, Docked Left, Docked Right). The following ShoreTel Communicator for Windows features are not supported in the Citrix XenApp environment: SoftPhone.
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C.1.2 Citrix XenApp Restrictions ShoreTel Communicator for Windows does not support the following XenApp operations: Streaming mode. Co-locate the Citrix/WTS server with the headquarters server or the DVS servicing the ShoreTel Communicator clients. ShoreTelĢ Planning and Installation Guide Appendix C: Installing Communicator on Citrix XenApp and Windows Servers Perform frequent defragmentation of the XenApp server disk. Run XenApp and ShoreTel servers on a Citrix-qualified server platform. ShoreTel recommends the following best practice guidelines for computers running ShoreTel on XenApp servers: Use only Citrix-ready anti-virus software on XenApp servers. When a user clicks the icon of a published application, the application runs as it would run on the user's local machine (which is actually running on a remote Citrix server). After logging in, users can see the applications published under the environment. Citrix XenApp users usually log into the Citrix environment using a web interface. C.1.1 Citrix XenApp Environment Best Practices Citrix XenApp is a Windows application delivery system that manages applications in the datacenter and delivers them as an on-demand service to users anywhere.
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The topics discussed in this appendix include: Citrix XenApp Support Considerations on page 345 Windows Server Support Considerations on page 346 Installing ShoreTel Communicator on Citrix XenApp or Windows Servers on page 347 Using Third-Party Applications with ShoreTel Communicator on a Citrix Server on page 348 C.1 Citrix XenApp Support Considerations This section provides information about best practices and restrictions when installing ShoreTel Communicator for Windows in a Citrix XenApp environment. For more information on Citrix XenApp and Windows Servers, refer to the documentation from the manufacturer.
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This appendix describes how to install ShoreTel Communicator for Windows on Citrix XenApp and Windows Servers. ShoreTel Communicator for Windows supports desktop and published modes in standard environments, but does not support isolation environments.
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1 Appendix C Installing Communicator on Citrix XenApp and Windows Servers You can install ShoreTel Communicator for Windows on Citrix XenApp and Windows Servers to provide ShoreTel Communicator functionality to terminal license server clients.
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